On October 1, 2025, many GP surgeries in England implemented a new “Total Triage” system where all requests for GP or urgent appointments must first be submitted via a simple online form. This form, available on the practice website, the NHS App, or a smartphone, allows patients to describe their symptoms or needs, which are then assessed by a senior clinician to determine the best next step or signpost them to other services. 

Total triage means that every patient contacting the practice first provides some information on the reasons for contacting the practice; and is triaged before making an appointment.

The main purpose of the Total Triage model is to: enhance the quality of care our patients receive. Ensure that patients are given the most appropriate appointment or advice to meet their needs. The practice will communicate with our patients in a timely manner.

All medical appointments will be triaged by our medical receptionist.

It will be faster for you to submit a triage request online where you will be contacted by our team with an appropriate appointment.

Begin using Total Triage

Thank you for helping us provide the right care, at the right time.

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the link below:

NHS England » You and your general practice

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