Palace Road Surgery

1 Palace Road, Streatham Hill, London SW2 3DY

Appointments

SecureBook an Appointment

Consultations are by appointment, to book an appointment please phone the surgery or call in at reception. If you are unsure who to book with the receptionist should be able to advise whether a nurse or doctor appointment is most suitable. If you wish to book with your usual doctor you will generally be able to get an appointment within two days but during holiday times you may have to wait longer or see a different doctor.

If you need to see a doctor urgently you may come to the emergency surgery between 9am-11am, and the duty doctor for the day will be able to see you. Please do not expect to see your own doctor as they may already be fully booked for the day. Please make a routine appointment if the matter is not a medical emergency.

Emergency Clinic

Emergency clinic is from 9.00am – 11.00am on a first come first serve basis.

Only 25 patients can be seen in the Emergency Clinic.

We cannot put a waiting time on this clinic as each patient is different. Please do not ask who the duty doctor is, it will not be with your preferred doctor.

Keeping Appointments

If you are unable to keep an appointment please let us know as soon as possible. If you are late for an appointment you will be asked to make another appointment or be seen at the discretion of the doctor if necessary. The Practice has a policy for non-attendance of appointments which can result in patients being removed from the list. Please cancel in advance if you cannot attend a booked appointment so we can offer the appointment to another patient.

Telephoning the surgery

The telephone is answered between 8am to 6:30pm on weekdays.

If you need to speak to a doctor for test results you can ring between 11:30am and 12:30pm on weekdays. You may be asked to ring back if the doctor is still busy in surgery or the receptionist may need to take a message for you. If your call is not urgent please try to avoid ringing before 11:30am as our phone lines are very busy in the early part of the day.

Home visits

Home visits are made on medical need only.

If you are unable to come to the surgery please ring before 11am on weekdays and the doctor will assess your situation and arrange to visit you if necessary.

Please DO NOT use the website messaging service to inform the Surgery of your medical problem, it is for general information only. Thank you.
click here