How to request an Appointment

You can request an appointment in the following ways:

Cancelling an Appointment

If you are unable to attend your appointment, please let us know as soon as possible; this way the doctor can see another patient in need.

To cancel, you can:

  • Cancel via NHS App
  • If you receive a text reminder, please send back a text CANCEL
  • Telephone the surgery on 020 8674 2083 (or additional patient telephone line 020 8674 2787).

Types of Appointments

We offer online, telephone and face-to-face appointments. Please call after 10 o’clock to book a routine appointment. The reception staff are trained to triage patient contact and are able to sign post patients to the relevant services within the surgery, through the GP Access Hub services and through local healthcare services. 
NHS Community Pharmacist First Service (CPCS) integrating pharmacy into urgent care, offer services and they are available through local pharmacies. Patients can visit their local pharmacy once they have been referred by the practice. 
Patients in Lambeth can access the same urgent medical advice from the 111 phone line at
111 online helps people get urgent healthcare using their smartphone, tablet or computer. People answer questions about their symptoms and receive tailored advice on what to do next and where to go. If necessary, they will also be able to speak to a nurse, dentist or GP. 
Saturday morning surgery is for pre-booked appointments only. The doors and telephone lines are closed on Saturdays. We only operate a pre-booked surgery with a GP. 
A number of appointments may be booked on the day.
10 same day appointments can be booked at 08:00 either by telephone or in person and are allocated on a ‘first come first served’ basis.
Protected appointments are offered every day strictly for medical emergencies.
Our practice offers telephone consultations if you do not need to be physically examined. Please ask for a phone consultation and you will be given an approximate time to be called back.
On Saturdays the doors are closed however we are able to book telephone consultations. Please be aware that there are no face-to-face bookings on Saturdays.
If you require an interpreter, please inform us at the time of booking.
Outside of surgery opening hours you will be directed to the out of hour’s service, NHS 111.
If you have a medical emergency then you need to dial 999.
We offer appointments at our surgery after 18.30 on Monday-Thursdays. We can also offer appointments in various hub clinics across Lambeth, provided by our GP Federation, Lambeth Practices.
As part of the PCN DES service, we are required to provide Enhanced Access to patients registered with practices in the PCN.
Enhanced Access is patient appointments outside core practice hours – that is between 18:30-20:00 on weekdays, and on Saturdays 09:00 till 17:00.